Smart Video Lock S330

I really enjoy eufy products and can’t wait to purchase a video smart lock once more color options are released. Eufy, please consider introducing a satin nickel option for those of us with that color lock set.

I’m rarely impressed and can usually spot something majorly wrong, but the Video Doorbell Lock by Eufy is absolutely fantastic! The setup was straightforward and took about 15 minutes to install and program the chime, and the app was easy to navigate for completing the programming. The picture quality is exceptional, and the sound is so clear that I can hear crickets and birds chirping, even with regular neighborhood noise and construction happening outside. I really appreciate the feature that alerts you if someone is lingering at the front door; you can program it to ask, “Can I help you?” or customize your automated response. I could go on and on, and it’s only been a week with my new door lock, but I feel like I’ve upgraded from the Stone Age with my old Yale Realliving lock to the Jetson age with Eufy. I did notice one small issue: since my sons are all over 6 feet tall, if they stand right in front of the door, the camera only shows from their neck down. If the camera could tilt up just 5 degrees, it would capture their faces better. However, it does capture their faces as they approach the door, so it’s not a big deal. Overall, this is an incredible lock; I love the fingerprint scanner—it’s super quick and simple to use, opening the door effortlessly. I highly recommend this lock!

This is by far the best smart lock I found on the internet. Saved me from getting a video doorbell and deadbolt separately. The huge advantage to this is the use of multiple contacts having their own codes to get in, or a one time open form my phone! So happy!

This is one of the best door locks you can get. It’s easy to install, has a user-friendly app, and the video quality is crystal clear. I highly recommend it.

Installation was a breeze, and it functions flawlessly. I’m planning to purchase this for other properties.

The lock is very sturdy, well-constructed, and functions effectively.

Great 3-in-1 Camera, Door Bell, and Lock. I love this product. Works well and looks good. My only concern is the rather high price.

Does it’s job very well but battery can be better. Does it’s job very well but battery can be better

Less than ideal; Functionality and customer service. It does not work with my current Eufy lock and memory storage. This product is relatively useless without storage or a doorbell. Does not trigger the camera or motion detector the majority of the time. I reached out to Eufy, and they said I could return it, but I would have to pay fees and shipping. I would not recommend this product or Eufy going forward.

Beware ! Pathetic Customer Service and Product. As soon as warranty expires, they release a new firmware upgrade and your camera stops working. This has happened with many other including me. And customer service spends 2 months fixing the issue asking you to do random stuffs which even they know that it is not going to work to keep you busy and then finally says we can’t fix this, you are out of warranty so can’t replace your product either just take 15% off coupon and buy a new one from our store.

This is how they make money and this is the build quality of their product.

Unbelievable, love it – the wait for this video door bell / lock combination was well worth it. I’ve wanted to buy a video doorbell for years, but haven’t, for 2 reasons: (1) I don’t want a big doorbell stuck on the side of my house – they look ugly, and can be trashed/stolen very easily – which happened to my neighbor recently; and (2) The quality of their video. This eufy video door bell and deadbolt blow the competition out of the water. The look it head and shoulders above the competition. The video is great, no complaints whatsoever. The features are amazing (e.g. face recognition, finger print entry, ability to lock/unlock remotely, ability to set up multiple security codes – with a scramble feature, to make it harder for prying eyes to get your code if someone is standing behind you, the list goes on). It took me an hour or two to install it, as I am totally OCD, and I had to line up the lock so that it’s in perfect alignment with the edge of the door and door frame, which is a 2 person job). You can configure the lock in so many ways (e.g. sensitivity, loitering detection, camera viewing zone, etc), which is nice. The viewing zone may be a requirement in some multi-residential complexes. Three recommendations I have, is buy the S330 Home Base and a 1TB hard drive and a couple of solar cameras (if you have sunlight where you want to place the cameras). Tre cool to say the least. Also, I’d recommend a wireless connection to the Home Base. That’ll enable you to put the Home Base where you want it, as long as you have a good wi-fi signal, and, use the Home Base as the door lock’s chime. Also, buy a 2nd battery, so you don’t have to think/plan around when your battery is going to run out of juice. Last but not least, is eufy’s great support. They’re using AI for their support, which is great for simple how-to questions, and you get a reply within hours. You can escalate if you want a real person, for more complex issues. I had a complex hardware issue on my lock, where the battery didn’t hold a charge for more than a week, and after some guided troubleshooting they replaced it free of charge. I’ve been using it for over a month now, and the battery lasts fine since replacing the lock. Note: You might not want to install this on your wood/metal door if you have a screen door in front of it, as the screen door may block the camera (double check). Not a problem for me, whew! The lock is a bit pricey, but well worth it. Very high quality style and finishing. It looks great. It is my ‘go to’ recommendation for anyone wanting a robust deadbolt/video door lock. Nothing on the market today (April 2024) even comes close.